Re: Chiro Singapore (Formerly Singapore Pain Solutions Pte Ltd UEN: 201438202N)

Appointment, Care Plan and Membership Credit Package Terms & Conditions

These Terms and Conditions apply to appointments, Care Plans and Membership Credit Packages purchased or used at Re:Chiro Singapore.

The specific agreement accepted when a Care Plan or Membership Credit Package is purchased also forms part of these Terms and Conditions. Patients should read both documents carefully before making payment.

1. Appointment Policy

All consultations and treatments are strictly by appointment only. We do not accept walk-in patients.

Appointments must be booked using the full name and contact details of the person receiving the consultation or treatment.

An appointment:

• Cannot be booked under another patient’s identity.
• Cannot be transferred to another person without the clinic’s approval.
• Must accurately identify the person who will attend.
• Remains subject to practitioner and treatment availability.

2. New Patient Registration and Charges

Anyone who has not previously received care at Re:Chiro Singapore is considered a new patient. This includes a family member, friend, referral or person authorised to share an existing patient’s Care Plan or Membership Credit Package.

Every new patient must:

• Register under their own name and contact details.
• Complete the required health history and consent forms.
• Attend an initial consultation and clinical assessment.
• Pay the applicable new-patient fees separately.

New-patient consultation, assessment and initial-treatment fees cannot ordinarily be deducted from:

• Another patient’s Care Plan.
• A shared Membership Credit Package.
• An existing patient’s account.
• Any other prepaid plan or promotional entitlement.

Permission to share a plan or package applies only to eligible services after the new patient has completed the required registration and initial assessment, unless the clinic expressly agrees otherwise in writing.

If the person attending does not match the booking details, the clinic may cancel or reschedule the appointment. A properly registered new-patient appointment and the applicable fees will then be required.

Providing inaccurate or misleading information to avoid registration, assessment, fees or other clinic requirements may result in the appointment being declined and sharing privileges being withdrawn.

3. Cancellation and Rescheduling

Patients must provide at least 24 hours’ notice when canceling or rescheduling an appointment.

Patients who fail to attend without sufficient notice, repeatedly cancel at short notice, or repeatedly reschedule may:

• Incur the applicable cancellation or no-show charge.
• Have their future booking availability restricted.
• Be required to pay in advance. Forfeit the remaining balance of any form of credit and care plan
• Have future non-emergency appointments declined.

A cancellation fee cannot ordinarily be paid using Care Plan sessions or Membership Credits.

Any exception is at the clinic’s discretion and will be considered according to the circumstances.

4. Late Arrivals

Patients should arrive on time.

An arrival of more than 15 minutes after the scheduled appointment time may be treated as a missed appointment, and rescheduling may be required.

If the clinic can still accommodate the patient:

• The consultation or treatment may be shortened.
• The appointment will end at its originally scheduled time.
• The full appointment fee may still apply.

This policy helps prevent delays to subsequent patients.

5. Care Plans

5.1 Purpose of a Care Plan

A Care Plan is a personalised programme of care recommended following clinical assessment.

Treatments may include, where clinically appropriate:

• Chiropractic adjustments.
• Mobilisation.
• Trigger-point work.
• Stretching.
• Decompression therapy.
• Consultations.
• Progress reviews and follow-up assessments.
• Other services specified in the applicable Care Plan agreement.
• Any forms of therapeutic treatment

The practitioner will determine whether a particular treatment is clinically appropriate.

5.2 Care Plan Validity

Each Care Plan is valid for the period stated in the applicable Care Plan agreement provided at purchase.

Patients are responsible for scheduling and using their sessions within that validity period.

An extension is not automatic. Requests for an extension must be submitted before expiry whenever reasonably possible and are subject to management approval.

5.3 Care Plan Termination

Where permitted under the applicable Care Plan agreement, either party may request termination within the stated termination period.

The patient must complete and submit the clinic’s Termination Form before the request can be processed.

Upon termination:

• All services already used may be recalculated at the applicable standard, non-plan rates disclosed in the Care Plan agreement.
• Any applicable administrative charge stated in the agreement may be deducted.
• Any outstanding amount owed to the clinic may be deducted.
• Only the remaining refundable balance, if any, will be returned.

Approved refunds will ordinarily be processed within the timeframe stated in the applicable agreement. Processing time by banks or payment providers may be additional.

Termination and refund rights may differ between full-payment and instalment Care Plans. The specific agreement accepted at purchase will apply.

5.4 Care Plan Sharing

Care Plans are non-transferable and cannot be shared unless the specific Care Plan expressly permits sharing or management provides written approval.

Where sharing is permitted:

• The number of authorised users is limited by the applicable plan.
• The account holder must authorise each user directly with the clinic.
• Each user must have an individual patient record.
• A first-time user is still considered a new patient.
• New-patient fees must be paid separately.
• Sharing does not transfer ownership of the Care Plan.
• Sessions cannot be resold or exchanged for cash.

6. Membership Credit Packages

6.1 Activation

Membership benefits and preferred member pricing begin after successful purchase and payment for an eligible Membership Credit Package.

6.2 Refund Policy

All Membership Credit Package purchases are final and non-refundable, except where otherwise required by Singapore law.

Membership Credits:

• Cannot be exchanged or redeemed for cash.
• Cannot be refunded because of a change of mind.
• Cannot be resold.
• Cannot be used for unauthorised commercial or insurance purposes.

6.3 Validity and Active-Membership Requirement

Membership Credits have no fixed expiry date while the membership account remains active.

An account is considered active when at least one eligible treatment paid for using Membership Credits is completed within every consecutive 6 months period, calculated from:

• The package purchase date; or
• The most recent completed treatment using the credits, whichever is later.

The following do not count as account activity:

• Making an enquiry.
• Booking an appointment.
• Cancelling or rescheduling an appointment.
• Failing to attend an appointment.
• Requesting an account balance.
• Adding or removing an authorised user.
• Receiving a complimentary service that does not deduct credits.

If no qualifying treatment is completed for 6 consecutive months, the account will be considered inactive. Any remaining credits may then expire and become unavailable for use.

Where reasonably practicable, the clinic will send a reminder using the account holder’s most recently registered contact details before the credits expire. Failure to receive a reminder does not automatically extend the validity of the credits.

Patients are responsible for:

• Monitoring their remaining credits.
• Maintaining qualifying account activity.
• Keeping their contact details updated.
• Arranging appointments sufficiently early, subject to availability.

6.4 Exceptional Extensions

The clinic may consider an extension in exceptional circumstances, including:

• Prolonged medical incapacity.
• Pregnancy-related circumstances.
• Extended overseas relocation.
• Other significant circumstances accepted by management.

Extensions are discretionary and not guaranteed. Supporting documentation may be requested.

Requests should be submitted before the credits become inactive whenever reasonably possible.

6.5 Returning After a Prolonged Absence

A patient returning after a prolonged absence may be required to attend a new consultation, reassessment or examination before resuming treatment.

This requirement may apply even if the Membership Credits remain valid because the patient’s health, symptoms and clinical needs may have changed.

The applicable consultation or reassessment fee will apply and cannot ordinarily be deducted from Membership Credits unless the clinic expressly permits it.

6.6 Eligible Treatments

Membership Credits may be used only for eligible services offered by the clinic at the time of booking.

The availability of a particular service is not guaranteed. Treatments and services may be changed or discontinued because of:

• Clinical developments.
• Practitioner or staffing availability.
• Equipment availability.
• Changes in patient demand.
• Operational or regulatory requirements.

Where practical, the clinic will provide reasonable notice of a material change affecting an existing package.

Possession of Membership Credits does not entitle a patient to receive a treatment that the practitioner considers clinically unsuitable.

6.7 Sharing Membership Credits

Membership Credits may be shared where permitted under the applicable Membership Credit Package.

The account holder controls who is authorised to use the credits. Authorisation must be provided or confirmed directly with the clinic.

Where sharing is permitted:

• Each person must book under their own name.
• Each person must have a separate patient record.
• First-time patients must complete the new-patient process.
• New-patient fees must be paid separately.
• Use of credits will be recorded under the account holder’s package.
• Sharing does not transfer ownership of the account.
• Credits cannot be resold or exchanged for money, goods or benefits.
• The account holder remains responsible for monitoring usage and the remaining balance.

The clinic is not responsible for disputes between an account holder and an authorised user regarding permission or credit usage where the clinic acted according to the most recent authorisation received.

The clinic may request updated authorisation before allowing another person to use the credits.

7. Misuse of Plans, Packages or Patient Accounts

Care Plans and Membership Credits are intended solely for genuine personal healthcare use.

They must not be used for:

• Resale or commercial purposes.
• False or misleading insurance claims.
• Obtaining receipts, invoices or medical documents for services not received.
• Booking or attending under another person’s identity.
• Concealing the identity of the person receiving care.
• Avoiding new-patient registration, assessment or fees.
• Accessing unauthorised discounts or benefits.
• Any unlawful, deceptive or unauthorised purpose.

The clinic may request identification, account-holder authorisation or supporting information where reasonably necessary to verify usage.

If misuse is reasonably suspected, the clinic may  suspend the affected transaction, appointment or sharing privilege while reviewing the matter.

Confirmed misuse may result in:

• Refusal of the affected transaction.
• Cancellation or rescheduling of the appointment.
• Withdrawal of sharing privileges.
• Restriction of future bookings.
• Refusal or discontinuation of non-emergency services.
• Other appropriate action permitted under the applicable agreement or Singapore law.

The clinic will not retrospectively charge or cancel credits without first reviewing the relevant records and circumstances.

8. Treatment and Clinical Disclaimer

All treatments and recommendations are based on individual assessment and the practitioner’s professional clinical judgement.

A Care Plan or Membership Credit Package:

• Does not guarantee recovery.
• Does not represent a promised cure.
• Does not guarantee a specific outcome or recovery period.
• Does not replace the need for ongoing clinical reassessment.

Results vary according to factors including the patient’s condition, health history, response to care, lifestyle and adherence to clinical recommendations.

The practitioner may modify, pause or discontinue a treatment recommendation when clinically appropriate.

9. Practitioner and Service Arrangements

The clinic may make reasonable changes to:

• Appointment schedules.
• Treatment duration.
• Practitioner assignments.
• Treatment rooms.
• Equipment used.
• Services offered.

Where a preferred practitioner is unavailable, the clinic may offer another practitioner or an alternative appointment. A particular practitioner cannot be guaranteed unless specifically confirmed.

10. Prices and Package Structures

The clinic may update its standard prices, services, membership benefits and package structures.

Changes to general prices may apply to future appointments and purchases after reasonable notice.

For prepaid credits, the number of credits deducted for a future service will be based on the price and membership benefits applicable under the package terms accepted at purchase, together with any lawful and properly communicated updates.

Any additional charges not covered by a plan or package will be communicated before the service is provided wherever reasonably practicable.

11. Policy Updates

The clinic may update these Terms and Conditions when reasonably necessary due to operational, clinical, commercial or regulatory changes.

Updated terms will take effect from the date they are published or communicated.

An update will not retrospectively remove a specific contractual right already granted under a signed agreement unless:

• The existing agreement permits the change;
• The patient accepts the change; or
• The change is required or permitted by law.

12. Existing Package Holders

For packages purchased before the effective date of this policy, the agreement accepted at the time of purchase will continue to govern the package.

Where an older agreement did not clearly state an inactivity or expiry condition, the clinic will provide written notice and a reasonable opportunity for the patient to reactivate or use the remaining credits before introducing an inactivity deadline.

13. Clinic’s Right to Decline Service

The clinic may decline, postpone or discontinue non-emergency services where reasonably appropriate, including when:

• A requested treatment is not clinically suitable.
• Accurate patient information has not been provided.
• Required consent or registration has not been completed.
• There is repeated non-compliance with clinic policies.
• There is abusive, threatening or inappropriate conduct.
• There is confirmed misuse of a plan, package or patient identity.
• Continuing care would be unsafe or outside the clinic’s professional scope.

Where clinically appropriate, the patient may be advised to seek care from another healthcare provider.

14. Questions and Account Enquiries

Patients may contact the clinic regarding appointment policies, package balances, authorised users or applicable terms:

WhatsApp: 8606 2861

Patients should raise any concern as soon as possible so the clinic can review the relevant records and respond appropriately.